Good to know
All the important information about our hotel
We want to you feel perfectly cared for by us and in excellent hands in our establishments from the moment you make your reservation, during your entire stay and right up until your departure.
We accept reservations in writing, by email and by telephone. We ask for your understanding that we cannot make binding commitments for specific room numbers or floors.
Check-In / Check-Out
On the day of your arrival, we will welcome you from 12 noon to carry out the check-in process. Room occupancy is possible from 3 pm - under certain circumstances only from 5 pm. You are then welcome to use our wellness area.
Please be aware that an early arrival before 11 AM will be charged with € 25.00 for adults and € 11.00 for children from 4 years old.
On the day of departure we kindly ask you to vacate your room by 10.30 am. Late check-out is only possible subject to availability and in consultation with the reservations department.
Travel cancellation insurance
You can take out your travel cancellation insurance directly with us. To take out the insurance we need the names and dates of birth of all the people travelling with you. The premium must be transferred in advance. Of course you are also welcome to take out cancellation insurance yourself.
Info sheet – calculate premium and purchase online
Information – calculate premium and purchase online
All further information on travel cancellation insurance and insurance coverage can be found in the links below.
German:
RSV – Infoblatt Versicherungsprodukt
English:
Travel cancellation insurance – insurance product info sheet
Down payment / bank details
A down payment of 30% of the total amount of your stay is due within seven days of receiving the booking confirmation. The following options are available:
a) Payment via the button "Make down payment here" in the reservation confirmation you receive from us: <br/>
Payment methods: Bank card, Mastercard, Visa
b) Bank transfer stating your booking number and name – bank account: <br/>MATEIDL Hotel GmbH.; Raiffeisenbank Eberndorf;
IBAN-Nr: AT81 3928 8000 0039 4999; BIC: RZKTAT2K288
Cancellation
In case of cancellations, the conditions according to Austrian hotel regulations apply:
- Up to a maximum of 3 months before the agreed arrival date: no cancellation fee (booking fee - €50)
- Up to 1 month before the arrival date: 40% of the arranged price
- Up to 1 week before the arrival date: 70% of the arranged price
- In the last week: 90% of the arranged price
In case of late arrival or early departure, depending on the booked arrangement, 70% or 90% of the room price will be charged for the booked time. In the event that we are able to re-rent the room or in the event of coverage by the travel cancellation insurance, you are refunded the down payment you made or your cancellation fee after the expiry of your cancelled holiday minus a booking fee of €50.
Phishing Incidents
Due to an increase in phishing messages, we recommend that you contact us directly to verify the authenticity of a message if you are unsure. Please feel free to contact us at any time.
When are bookings possible?
Bookings and enquiries can be made at any time via our website, by telephone or email.
During our annual holidays from October to March, the Hotel Sonne team is available for you from Monday to Friday from 8.30 am to 4.30 pm by telephone at +43 4239 2337 and by email at sonne@sonne.info.
Do the Hotel & Spa Sonne and the Baby+Kinderhotel Sonnelino belong together?
Yes, the Sonne holiday hotels include the Hotel & Spa Sonne**** and the Baby+Kinderhotel Sonnelino****.
What catering options are offered?
- Hotel Sonne: Optionally, depending on offer/booking with room: breakfast or half board with 3 gourmet menus/
4-course
Sonne Alpe-Adria cuisine - Hotel Sonnelino: Optionally, depending on offer/booking with room: breakfast or full board
Sonnelino Alpe-Adria cuisine
Are parking spaces available free of charge?
One free parking space per room is available directly on the hotel grounds.
Is there an e-charging station available?
Yes, we provide e-charging stations for our guests in our parking lot.
- Charging power: up to 22 kW
- Connection: Type 2 plug
- Activation: via various charging cards (e.g. NewMotion) or apps (list of possible charging cards can be found here)
Further access and payment options:
- via customer app
- Direct payment via intercharge direct
Dining together with friends staying at the Hotel Sonne or Sonnelino?
You are very welcome to enjoy a meal together at one of our hotels. If you wish to do so, please let us know at the time of booking. Subject to availability, we will be happy to fulfil this wish for you.
I am vegetarian/vegan or have an allergy
We offer a choice of one fish dish and one meatless dish each day. If you have a food allergy or are vegan, please let us know when booking.
Reserving terrace seating/outdoor seating for dinner
The reservation of terrace seating is possible at reception until 12 pm of the same day. Reservations can only be made a maximum of one day in advance.
What are the prices for children?
The children's prices are staggered depending on age group and season.
At the Hotel & Spa Sonne****
- Children's prices with half board
- Children's prices with breakfast
At the Baby+Kinderhotel Sonnelino****
- Children's prices with full board
- Children's prices with breakfast
Are the sockets in the rooms childproof?
In the rooms at the Baby+Kinderhotel Sonnelino, the sockets are protected according to standards. The child safety lock of the SCHUKO Safety socket (VDE test mark) is firmly attached to the socket outlet. The lock only releases when both openings are pressed simultaneously.
The price on the homepage and the price in my offer are different. Why?
Prices on the homepage are baseline prices. Based on the seasonal periods, prices may vary from day to day depending on the booking period. You can find out the current daily prices via our booking portal.
Is there a minimum number of nights?
There is no minimum number of nights. Prices for short stays (1 – 3 nights) are higher.
Can I book at the Hotel Sonne and use the facilities of the Baby+Kinderhotel Sonnelino?
When staying at the Hotel & Spa Sonne**** you can use the services of the Baby+Kinderhotel Sonnelino free of charge.
When staying at the Baby+Kinderhotel Sonnelino**** you can use the services of the Hotel & Spa Sonne free of charge.
Are there beach towels in the room?
Beach towels are provided for you in a beach bag in the room. One beach towel is provided per adult.
What are the check-in times? Is earlier/later arrival possible?
For your arrival, rooms are ready for occupancy from 3 pm, although in some cases this may take until 5 pm. On the day of departure, you must vacate the hotel room by 10 am and hand the key back in at reception.
If you arrive earlier (from 12 pm), you are welcome to use the services in the hotel complex as soon as you have checked in at reception. In general, a later departure is possible depending on availability. After checking out at reception, the hotel facilities are still available for your use.
In the low and off-season, the use of a day room (until approx. 2:30 pm) is possible by arrangement and subject to an additional charge.
WiFi
WiFi is available throughout the entire hotel complex with registration.
Is there an additional charge for the use of the sauna?
The use of the sauna is included in your stay.
Are dogs allowed?
Dogs are allowed at the Hotel & Spa Sonne****, albeit with some restrictions (no entry to the restaurant, spa & wellness area, beach (sunbathing lawn or pier) or the children's playground).
Dogs may only be brought with advance notice.
Dogs are not allowed at the Baby+Kinderhotel Sonnelino****.
Are there additional costs for dogs?
A daily flat rate of € 22,00 per pet is charged (without the provision of food) for dogs (at the Hotel & Spa Sonne****).
Do you have a lockable bicycle room for e-bikes?
There is a lockable bicycle room with storage facilities.
Do the rooms have air conditioning?
The Bambino apartments at the Baby+Kinderhotel Sonnelino**** have air conditioning.
At the Hotel & Spa Sonne****, air conditioning is available in the new rooms with the expansion of the Obir wing.
Are the parasol and loungers included?
One parasol and two loungers are included with each room.
Is it possible to borrow a buggy/pram from you?
Buggies and prams can be hired from reception for an additional charge.
Buggy/pram € 6,00 for one day
Buggy/pram € 4,00 from minimum rental of 2 days
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